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Recurring Event Event Series: Project Results with People

Project Results with People: Addressing Conflict

March 9, 2023 @ 9:30 am - 5:00 pm

Project management Sucessful Business Team with Heroshaped Shadows

Are your team harmonics disrupted by conflict?

Conflicts are costly, in terms of emotions, mental health and of course productivity and money. What can you do on the ground to address, reduce, appease or even clear conflict altogether? It’s in your power – if you know how.

Course Synopsis

Whether businesstobusiness, businesstocustomer or between employees, conflict can prove costly if unchecked. This exerciseintensive course examines current conflict resolution and mediation techniques to empower executives and managers to resolve conflicts and minimise damage.

By the end of this course, you will understand the causes of conflict, and be able to engage parties and move towards amicable resolutions.

Who Should Attend?

This course is for new project managers and team members as well as those who’ve practiced project management for a while. It’s intended for people who want a thorough review of project management tools, and it contains many practical exercises.

Course Agenda

The agenda is as per the following table. Please note that although every subject will be presented, the course instructor is flexible and may decide to adjust the course slightly to match the skill levels and expectations of the course attendees.


Introduction & Course Positioning
Introduction to attendees and course leader, overview of the course, course expectations.
A short icebreaker exercise
Introduction to ConflictWhat is conflict resolution? What are the different type of conflicts and conflict resolution methods? What is the cost of doing nothing?

Managing a ProcessBusiness Conflict Resolution case studies will be discussed.
What Motivates People?
A look at Maslow, Hertzberg and other important works on how people think, react and are motivated. BATNA, WATNA, interests and positions and much more

What you should and should not do
ExerciseGroup practice
Diversity and culture

How do different people react in different situations? Where are high context and low communications applicable?
ExerciseGroup Practice
ExerciseFinal Practice
Summary & Close



March 9, 2023
9:30 am - 5:00 pm
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