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Project Results with People: Addressing Conflict
June 19 @ 9:30 am - 5:00 pm
Are your team harmonics disrupted by conflict?
Conflicts are costly, in terms of emotions, mental health and of course productivity and money. What can you do on the ground to address, reduce, appease or even clear conflict altogether? It’s in your power – if you know how.
Whether business–to–business, business–to–customer or between employees, conflict can prove costly if unchecked. This exercise–intensive course examines current conflict resolution and mediation techniques to empower executives and managers to resolve conflicts and minimise damage.
By the end of this course, you will understand the causes of conflict, and be able to engage parties and move towards amicable resolutions.
Who Should Attend?
This course is for new project managers and team members as well as those who’ve practiced project management for a while. It’s intended for people who want a thorough review of project management tools, and it contains many practical exercises.
The agenda is as per the following table. Please note that although every subject will be presented, the course instructor is flexible and may decide to adjust the course slightly to match the skill levels and expectations of the course attendees.
|Introduction & Course Positioning||Introduction to attendees and course leader, overview of the course, course expectations.|
|Exercise||A short icebreaker exercise
|Introduction to Conflict||What is conflict resolution? What are the different type of conflicts and conflict resolution methods? What is the cost of doing nothing?
|Managing a Process||Business Conflict Resolution case studies will be discussed.|
|What Motivates People?||
A look at Maslow, Hertzberg and other important works on how people think, react and are motivated. BATNA, WATNA, interests and positions and much more
|Ethics||What you should and should not do|
|Diversity and culture||How do different people react in different situations? Where are high context and low communications applicable?|
|Summary & Close|